Privacy Policy for Pretty Star

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Effective Date: August 21, 2026

1. Introduction

Welcome to Pretty Star ("Pretty Star," "we," "our," or "us").

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit www.prettystar.shop, purchase our jewellery, contact us, or otherwise interact with our website.

Pretty Star operates its online store using Wix, uses Stripe to process payments, and uses Google Analytics to understand how visitors use our website.

We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws.

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2. Personal Data We Collect

We collect personal data that is reasonably necessary for the purposes described in this Privacy Policy.

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Information You Provide to Us

Depending on how you interact with Pretty Star, we may collect:

• Name and contact details: Your name, email address, telephone number, and other contact information.

• Delivery and billing information: Your shipping address, billing address, and information needed to fulfil your order.

• Order information: Details about products you purchase, order history, returns, exchanges, and related transactions.

• Account information: If you create an account with us, we may collect information associated with that account.

• Customer service communications: Information you provide when you contact us with questions, requests, complaints, or feedback.

• Marketing preferences: Information about whether you have subscribed to or opted out of marketing communications.

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Payment Information

Payments made through our website are processed by Stripe, a third-party payment service provider.

We do not directly store your full credit or debit card number on our own servers. Payment information is provided directly to Stripe or processed through Stripe's payment systems.

Stripe may collect and process payment and related information in accordance with its own privacy practices.

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3. Information Collected Automatically

When you visit our website, certain information may be collected automatically by Wix, Google Analytics, and other technologies used to operate and improve our website.

This may include:

• IP address;

• browser type and version;

• device type;

• operating system;

• approximate location derived from technical information;

• time zone;

• pages visited;

• referring website;

• information about how you interact with our website; and

• cookies and similar technologies.

We use this information primarily to maintain website functionality, security, and performance and to understand how visitors use our website.

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4. How We Use Your Personal Data

We may collect, use, and disclose your personal data for the following purposes:

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Processing and Fulfilling Orders

We use your information to:

• process and confirm your orders;

• process payments through Stripe;

• arrange delivery;

• provide order and shipping updates;

• manage returns and exchanges; and

• provide customer support relating to your purchases.

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Customer Service

We use information you provide to respond to questions, requests, complaints, and other communications.

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Marketing

If you choose to subscribe to our marketing communications, we may use your name and email address to send you information about new jewellery collections, promotions, special offers, and other Pretty Star updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

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Website Improvement and Analytics

We use Google Analytics to understand how visitors interact with our website, such as which pages are visited and how visitors navigate the store.

We use this information to improve our website, products, services, and overall customer experience.

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Security and Fraud Prevention

We may use personal data and technical information to help maintain the security of our website, prevent fraudulent or unauthorized activity, and protect our customers and business.

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Legal and Regulatory Requirements

We may collect, use, or disclose personal data where reasonably necessary to comply with applicable laws, regulations, legal proceedings, or lawful requests from public authorities.

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5. Cookies and Similar Technologies

Pretty Star uses cookies and similar technologies to operate and improve our website.

Cookies may be used to:

• keep the website functioning properly;

• maintain shopping cart functionality;

• remember certain preferences;

• support website security;

• understand website traffic and usage through Google Analytics; and

• improve website performance and customer experience.

Some cookies are essential for the operation and security of our Wix-powered store, while others may be used for analytics or other purposes.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart or checkout features.

Where required by applicable law, we will obtain any necessary consent before using non-essential cookies or similar tracking technologies.

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6. Third-Party Service Providers

We use trusted third-party service providers to help us operate Pretty Star.

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Wix

Our online store is hosted and operated using Wix. Wix provides website hosting, e-commerce functionality, website infrastructure, and related services that allow us to operate our online store.

Wix may process personal data on our behalf in connection with these services. Wix may also use group companies and third-party service providers to provide its services.

For more information, please see the Wix Privacy Policy.

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Stripe

We use Stripe to securely process payments.

When you make a payment, Stripe may collect and process payment information and other information necessary to complete the transaction.

We do not store your full payment card details on our own servers.

For more information, please see the Stripe Privacy Center.

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Google Analytics

We use Google Analytics to understand how visitors use our website and to improve our store.

Google Analytics may collect information about visitors' devices, website interactions, pages visited, and other technical or usage information, depending on how the service is configured.

Google may process this information in accordance with its own privacy practices.

For more information, please see the Google Privacy Policy.

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Other Service Providers

We may use other service providers from time to time for services such as website functionality, delivery, customer support, email communications, security, or business administration.

Where these providers process personal data on our behalf, we take reasonable steps to ensure that they handle the information appropriately and in accordance with applicable data protection requirements.

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7. Disclosure of Personal Data

We do not sell your personal data.

We may disclose personal data to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

• Wix and other technology providers supporting our website;

• Stripe and other payment service providers;

• delivery and logistics providers;

• analytics and website service providers;

• customer service or communication providers;

• professional advisers where reasonably necessary; and

• government authorities, regulators, courts, or law enforcement agencies where required or permitted by law.

We take reasonable steps to ensure that third parties receiving personal data handle it appropriately and securely.

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8. International Data Transfers

Some of our service providers, including Wix, Stripe, and Google, may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we take reasonable steps to ensure that the recipient provides a standard of protection for the personal data comparable to the protection required under applicable Singapore data protection laws.

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9. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

When personal data is no longer reasonably required, we will take reasonable steps to dispose of or anonymise it securely.

Certain information may need to be retained for a longer period where required or permitted by law.

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10. Protecting Your Personal Data

We take reasonable and appropriate measures to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

Our website uses HTTPS/TLS encryption for data transmitted between your browser and our website where supported.

Payment transactions are processed through Stripe's payment infrastructure rather than being stored directly on our own servers.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

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11. Your Rights and Choices

Depending on applicable law, you may have rights and choices relating to your personal data.

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Access

You may request access to personal data that we hold about you and information about how that data has been used or disclosed, subject to applicable legal exceptions.

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Correction

You may request that inaccurate or incomplete personal data be corrected.

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Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose your personal data, you may withdraw that consent by contacting us.

You may also unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

Please note that withdrawing consent does not affect the lawfulness of any collection, use, or disclosure that took place before consent was withdrawn. In some circumstances, withdrawing consent may also affect our ability to provide certain products or services.

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Other Privacy Requests

You may contact us if you have questions or concerns about how we handle your personal data or wish to make a request relating to your personal data.

We will respond to requests in accordance with applicable data protection laws and may need to verify your identity before processing a request.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

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13. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have a concern about how we handle your personal data, please contact us:

Pretty Star

Email : Prettystar2012@yahoo.com.sg

Website: www.prettystar.shop

Legal Business Name: PRETTY STAR FASHION HOUSE