Pretty Star Fashion House

Last Updated: 22 September 2026

This Shipping Policy explains how Pretty Star Fashion House processes and delivers orders placed through our website.

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1. Order Processing Time

All orders are processed and packed within 1 to 2 business days of receiving your order confirmation.

You will receive a separate notification when your order has been shipped.

Please note that order processing time is separate from the delivery time stated below. Orders are not normally processed or shipped on weekends or Singapore public holidays.

During major sales, promotional periods or unusually high order volumes, processing may take longer than the standard processing time. Where reasonably practicable, we will provide an update if there is a significant delay.

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2. Shipping Destinations

At this time, Pretty Star Fashion House ships only to addresses within Singapore.

We do not currently offer international shipping.

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3. Shipping Rates and Delivery Estimates

Shipping charges are calculated based on the order value as follows:

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Estimated delivery times are calculated from the date your order is shipped, not from the date your order is placed.

Delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to high promotional volumes, courier delays, public holidays or other circumstances outside our reasonable control.

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4. Order Tracking

Once your order has been shipped, you will receive an email notification containing your tracking number and, where available, a link to track your delivery through our courier partner.

Please allow up to 24 hours for tracking information to become active in the courier's system.

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5. Incorrect or Incomplete Addresses

Please ensure that your delivery address is accurate and complete when placing your order, including your building name, unit number and postal code where applicable.

Pretty Star Fashion House is not responsible for delays, failed deliveries or returned packages resulting from incorrect or incomplete delivery information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, an additional SGD $2.99 shipping fee may apply if you request that the order be reshipped.

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6. Missing, Delayed or Lost Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with your neighbours, household members or building management.

If you are still unable to locate the package, please contact us at Huyao20030126@yahoo.com.sg within 3 calendar days of the recorded delivery date so that we can investigate the matter with the courier.

If your package is delayed or appears to be lost in transit, please contact us and provide your order number and tracking information. We will work with the courier to investigate the shipment and determine the appropriate next steps.

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7. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as reasonably practicable after delivery and provide photographs of the packaging and the affected item.

We may request additional information or photographs to assist with our investigation and to determine the appropriate resolution.

Any applicable remedies for damaged, defective or incorrectly supplied products are also subject to our Returns & Refund Policy.

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8. Contact Us

If you have questions about shipping or the status of your order, please contact us at:

Pretty Star Fashion House

Email: prettystar2012@yahoo.com.sg​