Return & Refund Policy

Pretty Star Fashion House

Last Updated: 22 September 2026

At Pretty Star Fashion House, we want you to be happy with your purchase. This Returns & Refund Policy explains when items may be returned or exchanged and how refunds are handled.

By purchasing from Pretty Star Fashion House, you agree to the terms of this policy, subject to any rights and remedies available to you under applicable Singapore law.

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1. Return Period

Eligible items may be returned within 14 calendar days of the date the order is delivered.

To request a return, please contact us at Prettystar2012@yahoo.com.sg before sending any item back.

Please include your order number, the item(s) you wish to return, and the reason for the return. We may request photographs or other information to assess the condition of the item.

Items returned without prior contact may not be accepted.

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2. Eligibility for Returns

To be eligible for a return, an item must:

• be unused and unworn;

• be in its original condition;

• be returned with its original packaging and accessories where applicable;

• not have been damaged, altered or modified after delivery; and

• not be otherwise stated as non-returnable at the time of purchase.

Items that have been worn, washed, altered, damaged, exposed to chemicals or returned without the required packaging may not be eligible for a refund.

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3. Earrings and Pierced Jewellery

For hygiene and health reasons, earrings and other pierced jewellery are not eligible for return or exchange once delivered.

This restriction does not apply where the item:

• arrives damaged;

• is defective; or

• is materially different from the item ordered.

If you receive a damaged, defective or incorrect pierced jewellery item, please contact us as soon as reasonably practicable after delivery with photographs and your order details.

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4. Non-Pierced Jewellery

Eligible non-pierced jewellery, including necklaces and bracelets, may be returned within 14 calendar days of delivery, provided that the item satisfies the return conditions in Section 2.

Examples of items that may be eligible for return include:

• necklaces;

• bracelets; and

• other non-pierced jewellery identified as returnable on the product listing.

Individual product listings may specify additional return restrictions.

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5. Sale and Promotional Items

Items purchased during promotional, clearance or special-sale periods may be subject to separate return conditions.

Where different return conditions apply, they will be stated clearly on the relevant product listing or at checkout before purchase.

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6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or materially incorrect, please contact us as soon as reasonably practicable after delivery.

Please provide:

• your order number;

• a description of the issue; and

• clear photographs of the item and, where relevant, its packaging.

We may request additional information or photographs to help us assess the issue.

Where we determine that an item was damaged, defective or incorrectly supplied, we may provide an appropriate remedy, which may include a replacement, repair, refund or other resolution, subject to applicable law and the circumstances of the case.

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7. Return Shipping Costs

For returns due to a change of mind or other reasons not caused by an error or defect on our part, the customer is generally responsible for the cost of return shipping.

Where an item is confirmed to be defective, damaged upon arrival or incorrectly supplied by Pretty Star, we will consider the appropriate shipping arrangements on a case-by-case basis.

Please do not return an item before contacting us, as we may not be able to process an unauthorised return.

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8. Refunds

Once we receive and inspect an approved returned item, we will notify you whether the return has been accepted.

If approved, the refund will normally be processed using the original payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

Original shipping charges, where applicable, may not be refundable for change-of-mind returns unless otherwise stated or required by applicable law.

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9. Exchanges

We do not generally offer exchanges for change-of-mind returns.

If you receive an incorrect, damaged or defective item, please contact us so that we can determine the appropriate resolution, which may include a replacement or refund.

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10. Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return:

• earrings and other pierced jewellery;

• items that have been worn or used;

• items that have been altered or damaged after delivery;

• items exposed to chemicals, perfumes or other substances that have affected their condition;

• items returned without required original packaging where the packaging is necessary to maintain the item's condition; and

• products specifically identified as non-returnable on the product listing or at checkout.

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11. Jewellery Care and Returns

Normal signs of wear, tarnishing or discolouration resulting from improper care or exposure to water, sweat, perfumes, cosmetics, chemicals or other substances may not qualify as a product defect.

Please refer to our product descriptions and care information for recommendations on maintaining your jewellery.

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12. Statutory Rights

Nothing in this Returns & Refund Policy is intended to exclude, restrict or limit any rights or remedies that consumers may have under applicable Singapore law.

Where a statutory right or remedy applies, it will take precedence over any inconsistent provision of this policy to the extent required by law.

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13. Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Pretty Star Fashion House

Email: prettystar2012@yahoo.com.sg

Please include your order number when contacting us about a return, refund, damaged item or incorrect order.