FAQ
Ordering & Payments
What payment methods do you accept?
We currently accept Google Pay, Apple Pay, Visa, and Mastercard.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to update your shipping address or cancel your order, please email us immediately at prettystar2012@yahoo.com.sg. Once an order has been processed and packed, we are unable to make any modifications.
Shipping & Delivery
Where do you ship?
We exclusively ship domestic orders within Singapore. At this time, we do not offer international shipping.
How much does shipping cost?
We offer FREE standard shipping on all orders of SGD $30 and above. For orders under SGD $30, a flat shipping fee of SGD $2.99 applies.
How long will it take to receive my order?
All orders are processed and packed within 1 to 2 business days. Once shipped, delivery via our courier partners typically takes 3 to 5 business days.
How do I track my delivery?
As soon as your order ships, you will receive an email containing your tracking number and a link to monitor your package. Please allow up to 24 hours for the tracking information to update in the courier's system.
My package says delivered, but I haven’t received it. What should I do?
First, please check with your neighbors, family members, or building management. If you still cannot locate your package, contact us at prettystar2012@yahoo.com.sg within 3 days of the delivery date so we can investigate the issue with the courier.
Returns & Exchanges
Can I return or exchange earrings?
Due to strict health and hygiene standards, all earrings and pierced jewelry are final sale and cannot be returned or exchanged. The only exception is if your item arrives damaged, defective, or incorrect.
What is your return policy for necklaces and bracelets?
For non-pierced jewelry, we gladly accept returns within 14 calendar days of the delivery date. Items must be unused, unworn, and in their original condition and packaging. Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.
How do I start a return?
Please do not send items back without contacting us first, as unauthorized returns cannot be processed. To initiate a return, email prettystar2012@yahoo.com.sg with your order number, the items you wish to return, and the reason for the return. If an item arrived damaged or defective, please include clear photos.
Jewelry Care & Materials
What materials is your jewelry made from?
Product materials vary by piece and are listed on the individual product pages. Our earring needles are explicitly crafted from 925 sterling silver.
How should I care for my jewelry?
To maintain the condition and shine of your pieces, we highly recommend removing your jewelry before showering, swimming, or exercising. Minimize exposure to water, sweat, perfumes, cosmetics, and harsh chemicals, as these can cause tarnishing or discoloration over time.
Contact Us
How can I get in touch with customer service?
We are here to help! You can reach us anytime at prettystar2012@yahoo.com.sg. When emailing about an existing order, please include your order number so we can pull up your details and assist you as quickly as possible.